Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.
Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Problems with your order
We have a legal duty to ensure that we deliver products that conform with your contract. It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Bello London’s Online Customer Service Team on:
Write to us: Bello London, 1 The Village, Prestbury, SK10 4DG
Once you’ve explained the fault or problem and given us your Order Number, we’ll then give you a Returns Number. You’ll need to fill this in, along with some other information, on the Returns Form, which should be in the box your order arrived in.
If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered.
We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Earrings: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.
As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery.
This does not affect your legal rights.
YOUR RIGHT TO CANCEL
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the above instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period.
To do so, simply email firstname.lastname@example.org or write to us at:
Bello London Customer Services
1 The Village
You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).